Introducing Thea: answers with sources, or it says it doesn't know — read the announcement
TheaGet Started

Grounded AI support and moderation for Discord

Support Answers for Your Discord, Grounded in Your Own Docs

It answers member questions in a thread with links to the exact source, and hands off to your team instead of guessing. The same install runs your AutoMod, tickets, and help center.

Continue with Discord
100%Answers cite their source
0Guesses — it declines instead
24/7Coverage, every timezone

The Problem

Most Discord Servers Run Support on Scattered Docs, Tribal Knowledge, and Burnt-Out Moderators.

The Solution

Turn Your Docs into Instant, Cited Answers for Every Member Question

Knowledge Base

Point It at Your Docs in Minutes

Connect your documentation, wikis, and past answers — no retraining, no manual tagging. Thea keeps everything in sync as your sources change.

  • Import docs, sites, and wikis
  • Re-syncs automatically on changes
  • Verified answers from past corrections

Sources

3 of 3 sources shown.

Product docs

url

Ready

1,204 passages

help.thea.gg

sitemap

Ready

862 passages

Setup FAQ

faq

Building

210 passages

Grounded Answers

Answers in Threads, with Receipts

Every reply links to the exact source it came from. Below the confidence threshold, Thea hands off to your team instead of guessing.

  • Citations on every claim
  • Confidence-gated replies
  • Human handoff when unsure
Conversationanswered
Riley2m ago

Can I move my server config to a new bot account without losing roles?

TheaAPPjust now· confidence 0.94

Yes — export the config from Settings, then import it on the new account. Roles and channel mappings carry over automatically [1].

  1. [1] Migration guide — bot accounts

Analytics & Insights

See What Your Community Asks

Track what gets asked, what gets answered, and where your docs fall short — so the knowledge base improves every week.

  • Live answer and deflection metrics
  • Gaps surfaced from unanswered questions
  • Per-channel activity breakdowns
Answered897Declined235Escalated139
Jun 25Jul 10Jul 25

ROI

Impact You Can Measure

10x

Faster first response

85%

Fewer repeated questions

Answer your most repetitive, high-volume member questions

Thea replies in seconds with sources attached, around the clock — so your moderators only see the questions that genuinely need a human.

99.9%

Uptime — members get answers even while your team sleeps

Capabilities

Discover How Thea Answers Real Member Questions and Delivers Measurable Results

Docs
Wiki
Sites
Threads
Knowledge

Every Source, One Brain

Pull answers from docs, wikis, sites, and past threads — a unified, always-current knowledge layer for your server.

Maya2m ago

How do I connect our docs site?

TheaAPPjust now

Paste the sitemap URL under Sources — it syncs and stays fresh automatically.

[1] Docs · Sources[2] Guide · Sitemaps

Question to Cited Answer

A member asks, Thea finds the right passages and replies in-thread with citations — in seconds, no commands needed.

Draft answer

low
@moderators

PingedFull context attached

Escalation, Orchestrated

Uncertain answers never ship. Thea scores every draft, pings the right moderator, and hands over full context.

Member questionConfidence router
AnswerEscalateIgnore

Knows When to Stay Quiet

Every message is routed by confidence: high scores get answered, low scores escalate, and chatter is left alone.

Feeds on Your Existing Stack

Sitemaps, markdown, FAQs, status pages, Notion, Zendesk — Thea syncs whatever you already maintain and keeps it fresh automatically.

Beyond Answers

The Same Bot Runs Your Moderation, Tickets, and Help Center

Answering is the loudest part of the job, not all of it. Everything below is in the same install, configured from Discord or the dashboard — nothing to bolt on.

Four Layers Before a Human Looks

Discord’s native rules, then flood and scam-link heuristics, then the moderation API, then an AI pass that reads the rules you wrote. Each severity gets the action you pick.

  • /automod rules
  • log → timeout
  • exempt roles

Borderline Calls Go to Staff

Anything the classifier is unsure about lands in your log channel with Approve and Uphold buttons. Repeat offenders climb an escalation ladder you define — and can audit their own record.

  • approve / uphold
  • /standing
  • auto-slowmode

Manual Tools, One Ledger

Warn, timeout, kick, ban, softban, purge, and channel lock as slash commands. Manual actions and automatic ones share a single record, so the ladder counts both.

  • /mod warn
  • /mod purge
  • /mod lock

Tickets That Arrive Pre-Triaged

Members open a private channel from a panel. Thea answers from your docs first, tags category, urgency, and sentiment, routes to the right role — then backs off when a human replies.

  • /ticket open
  • urgency & sentiment
  • role routing

The Same Docs, Published

Turn your knowledge base into a searchable help center with collections and articles — hosted for you, or on your own domain. Discord and the web answer from one source.

  • collections & search
  • custom domain
  • content API

Announcements and a Weekly Read-Out

Queue an announcement for later from Discord or the dashboard. Each week staff get a digest of what members asked, plus the questions your docs could not answer yet.

  • /announce
  • weekly digest
  • knowledge gaps

Compliance

Enterprise-Grade Security Standards

Encrypted in Transit & at Rest

TLS everywhere; integration credentials sealed with AES-256-GCM. Your content is never used to train models

Tenant Isolation by Default

Postgres row-level security scopes every row to your server — one community can never read another’s data

Yours to Delete

Thea only reads channels you allow. Transcripts age out on schedule, and removing the bot erases everything after a 14-day grace window

FAQs

Have questions?
Find answers.

Have more questions?

Reach out to our friendly support team

Talk to us
What exactly is Thea?

Thea is an AI support agent for Discord communities. It reads the docs, wikis, and past answers you give it, then answers member questions in-thread with citations to the exact source — and hands off to a human whenever it is not confident. The same install also runs your AutoMod, your ticket queue, and a public help center built from those docs.

Which sources can Thea learn from?

Websites, sitemaps, markdown files, FAQs, status pages, and past forum threads, plus Notion and Zendesk on paid plans. Sources re-sync automatically when they change, so answers never drift from your docs.

What happens when Thea isn't confident?

Every draft answer is scored before posting. Below your confidence threshold, Thea stays silent or pings the right moderator with full context instead of guessing.

How does the AutoMod work — and can it act on its own?

It runs in layers: Discord’s native rules, then heuristics for floods, mass mentions, invite spam and scam links, then the moderation API, then an AI pass that judges borderline messages against the rules you wrote. You choose what each severity does, from logging only up to a timeout. Kicks and bans are only ever reachable through an escalation ladder you configure yourself, never from a single message, and everything is rate-limited so a misconfiguration cannot empty your server.

Do I still need a separate ticket bot?

No, but you can keep one. Thea opens a private channel per request from a panel, answers from your docs first, tags category, urgency, and sentiment, and routes to the right role — then steps back once a human replies. If you already run Ticket Tool or similar, point Thea at that category instead and it will answer inside those tickets.

How do I correct a wrong answer?

Fix it once from the dashboard or right in Discord. The correction becomes the verified answer from then on, and Thea cites it for future questions.

Will Thea reply to every message?

No. Thea only answers messages routed as genuine questions in the channels you allow. Chatter, memes, and off-topic messages are left alone.