July Update
Release: v1.1
July 29, 2026
Beyond Answers
Moderation, Tickets, and a Help Center
Thea now handles the rest of the support job, not just the questions. The same install moderates the room in layers, runs your ticket queue with triage attached, and publishes your indexed docs as a searchable help center.
- Layered AutoMod: Discord-native rules, spam and scam-link heuristics, the moderation API, then an AI pass judged against rules you write
- Per-severity actions from log-only up to a timeout, with quarantine review buttons in your log channel
- Repeat-offender escalation ladder you configure; members audit their own record with
/standing - Moderator commands — warn, timeout, kick, ban, softban, purge, and channel lock — sharing one ledger with automatic actions
- Tickets in private channels, triaged by category, urgency, and sentiment, then routed to the role that owns them
- Help center with collections, search, and your own domain on paid plans
- Scheduled announcements, weekly staff digests, and knowledge-gap clustering